This Privacy Policy explains how lg99 collects, processes, stores, and protects your personal data when you use the lg99 platform. We believe you have a right to know exactly what data we hold about you, why we hold it, and how it is used. This policy is written in clear terms so that every lg99 player — whether they are in Karachi, Lahore, Islamabad, or anywhere else in Pakistan — can understand their privacy rights fully.
A plain-language summary of what lg99 promises every player regarding their personal data.
All data transmitted between your device and lg99 is encrypted using industry-standard TLS/SSL technology. Sensitive personal information — including CNIC details and payment data — is stored with additional encryption at rest.
lg99 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate the platform, verify your identity, process payments, and maintain a safe gaming environment.
lg99 collects only the personal data that is strictly necessary for the purposes described in this policy. We do not collect data speculatively or beyond what is required to deliver our services and meet our regulatory obligations.
You have clear rights over your personal data held by lg99 — including the right to access, correct, restrict, and request deletion of your data. Exercising these rights is straightforward and free of charge via our live chat support.
Every category of data lg99 collects is tied to a specific, documented purpose. We do not repurpose your data for uses beyond those described in this policy without obtaining your explicit consent beforehand.
lg99 retains personal data only for as long as it is necessary for the stated purpose or as required by applicable law and regulatory obligations. When retention periods expire, data is securely deleted or anonymised.
lg99 ("we", "us", "our") is committed to protecting the privacy of every individual who registers for and uses the lg99 platform at lg99.one. This Privacy Policy ("Policy") describes in detail how we collect, use, store, share, and protect personal data in connection with the lg99 gaming platform and all associated services, including online casino games, sports betting, live dealer tables, crash games, and promotional activities.
This Policy applies to all users of lg99, including registered account holders, visitors to the lg99 website, and any other individual whose personal data is processed by lg99 in the course of operating the platform. By registering an account on lg99 or by otherwise using the platform, you acknowledge that you have read and understood this Policy and agree to the collection and processing of your personal data as described herein.
This Policy should be read alongside the lg99 Terms & Conditions and Responsible Gaming Policy.
For the purposes of applicable data protection law, lg99 is the data controller in respect of personal data processed in connection with the operation of the lg99 platform. As data controller, lg99 determines the purposes for which and the means by which your personal data is processed.
lg99 operates under an internationally recognised online gaming licence. All data processing activities are conducted in accordance with the requirements of the applicable regulatory framework and with industry-standard data protection best practices.
lg99 collects and processes the following categories of personal data in connection with the operation of the platform:
When you deposit or withdraw funds using JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, 1LINK, GrabPay, or Cash OTC, the relevant payment service provider processes your transaction under their own privacy policies. lg99 receives only the transaction reference, amount, timestamp, and confirmation status — not your full payment credentials.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, CNIC, date of birth | KYC verification, age verification, fraud prevention |
| Contact Data | Mobile number, email address | Account communication, support, security alerts |
| Financial Data | Deposit/withdrawal history, payment method | Payment processing, AML compliance, withdrawal verification |
| Gaming Data | Game history, session duration, bets placed | Service delivery, responsible gaming monitoring |
| Technical Data | IP address, device type, browser | Security, fraud detection, platform optimisation |
| Communications | Live chat records, support emails | Support delivery, dispute resolution, quality assurance |
lg99 collects personal data through the following means:
lg99 uses your personal data for the following specific purposes:
lg99 does not use your personal data for automated decision-making processes that produce legal or similarly significant effects on you without your knowledge and without the ability to request human review of such decisions.
lg99 processes your personal data on the following legal bases:
lg99 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipient only where strictly necessary and under appropriate data protection agreements:
As an internationally licensed online gaming platform, certain personal data processed by lg99 may be transferred to and stored in countries outside Pakistan. Where such transfers occur, lg99 takes appropriate steps to ensure that your data receives an equivalent level of protection to that which it would receive in its country of origin.
Appropriate safeguards used by lg99 for international data transfers include contractual data processing agreements incorporating standard clauses approved by applicable data protection authorities, and transfers to recipients in jurisdictions with recognised adequate data protection frameworks.
By using lg99, you acknowledge and consent to the transfer of your personal data to international infrastructure and processing locations as described in this Policy, subject to the safeguards outlined above.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, session state, and certain usage information across visits. lg99 uses cookies and similar tracking technologies to operate and improve the platform.
You can configure your browser to refuse cookies or to alert you when cookies are being set. Note that disabling strictly necessary cookies may impair your ability to use certain features of the lg99 platform, including the lg99 Login page and wallet functions. Instructions for managing cookies vary by browser and device; consult your browser's help documentation for specific guidance.
lg99 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law, regulatory obligation, or legitimate business need. The following general retention principles apply:
When retention periods expire, lg99 securely deletes or permanently anonymises the relevant personal data so that it can no longer be linked to any identifiable individual.
lg99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
Notwithstanding the above, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, lg99 will notify you and the relevant regulatory authority in accordance with applicable legal obligations.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by lg99. All rights can be exercised by contacting our live chat support or by emailing [email protected] (plain text). lg99 will respond to verified requests within a reasonable timeframe and free of charge.
You have the right to request a copy of the personal data lg99 holds about you, along with information about how it is used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data lg99 holds about you. Some corrections — such as name changes — may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and no overriding legal obligation requires its continued retention. Note that regulatory obligations (e.g., AML recordkeeping) may prevent full deletion in some cases.
You may request that lg99 limit how your data is used in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis for processing.
Where processing is based on your consent or on contract, you may request that lg99 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
You have the right to object to processing of your personal data where that processing is based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your rights.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
The lg99 platform is strictly intended for adults aged 21 years and above. lg99 does not knowingly collect or process personal data from individuals under the age of 21. The collection of personal data from underage individuals is strictly prohibited under both our Terms & Conditions and this Privacy Policy.
If lg99 becomes aware that personal data has been collected from an individual under the age of 21 — including through an account registration that did not accurately disclose the user's age — the relevant account will be suspended immediately, all personal data will be deleted (subject to any legal obligations preventing immediate deletion), and any funds held in the account will be handled in accordance with applicable legal requirements.
If you are a parent or guardian and you believe that a person under 21 in your care has registered on lg99, please contact our live chat support immediately so that the account can be addressed promptly.
lg99 reserves the right to update or modify this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect or use your data — lg99 will provide notice via your registered contact details or through a prominent notice on the lg99 platform prior to the changes taking effect.
The effective date of the most recent version of this Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed of how lg99 is protecting your personal data. Your continued use of the lg99 platform following any update constitutes acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a complaint about how lg99 has handled your personal data, please contact us through one of the following channels:
lg99 will acknowledge all written privacy enquiries within 48 hours and will endeavour to resolve them within 30 days of receipt. If your complaint is not resolved to your satisfaction through direct contact with lg99, you may have the right to lodge a complaint with the relevant data protection authority in the applicable jurisdiction.
Now that you understand how we protect your privacy, explore everything the lg99 platform has to offer — casino games, cricket betting, live dealer tables, and more.
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